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Terms of service

GENERAL TERMS AND CONDITIONS OF SALE

1. General Provisions and Scope
1.1. These General Terms and Conditions (the “Terms”) apply to all contracts for the sale of goods concluded at a distance via the online store https://4kidspoint.com/ (the “Store”) between GRUPA SILESIA Aleksandra Bałon, ul. A. Brody 79, 43-450 Ustroń, Poland, e-mail: info@4kidspoint.com, VAT ID: PL5482585928, Polish packaging register (BDO) number: 000066323, represented by Aleksandra Bałon (the “Seller”), and the buyer (the “Buyer”).
1.2. The Store is directed at Buyers with a delivery address in those Member States of the European Union to which the Seller offers delivery. The current list of delivery countries is available at https://4kidspoint.com/policies/shipping-policy. Information on the Seller’s registrations under extended producer responsibility schemes (e.g. packaging) in the individual Member States will be provided on request at info@4kidspoint.com.
1.3. These Terms contain in part different provisions for consumers and for business customers.
1.4. A consumer is any natural person who concludes a contract with the Seller for purposes which are outside their trade, business, craft or profession.
1.5. A business customer is any natural or legal person, or an organisational unit with legal capacity, who concludes a contract with the Seller for purposes relating to their trade, business, craft or profession.
1.6. The provisions of these Terms concerning consumers also apply to a natural person who concludes a contract directly connected with their business activity where the contract is not of a professional nature for that person, as follows in particular from the subject of their business activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG), to the extent provided for by the Polish Civil Code and the Polish Consumer Rights Act.
1.7. Terms and conditions of a business customer which conflict with or deviate from these Terms shall not apply unless the Seller has expressly agreed to them in writing or in electronic form. Supplementary agreements and/or side agreements are only valid with the Seller’s express consent.
1.8. Nothing in these Terms excludes or limits any rights to which consumers are entitled under mandatory law. Where the mandatory consumer protection provisions of the country in which the consumer has their habitual residence are more favourable to the consumer than these Terms or the law chosen in Section 11.1, those more favourable provisions shall prevail.
2. Offer and Conclusion of the Contract
2.1. The presentation of products in the Store does not constitute a legally binding offer but merely an invitation to place an order (catalogue offers). The Buyer may place one or more items in the virtual shopping cart. When opening the shopping cart, the Buyer enters the checkout process.
After entering the personal details and other information required to process the order, the Buyer places a binding order for the goods listed on the order page by clicking the button labelled “Order with obligation to pay” (or a correspondingly unambiguous wording). The Seller will confirm receipt of the order by e-mail without delay. This confirmation of receipt does not yet constitute acceptance of the order. The contract of sale is concluded when the Seller confirms by e-mail that the order has been positively verified and accepted for execution.
2.2. The text of the contract is stored on the Seller’s internal systems. These Terms can be viewed at any time at https://4kidspoint.com/policies/terms-of-service. A summary of the order, these Terms and the information on the right of withdrawal are sent to the Buyer by e-mail (on a durable medium) together with the order confirmation.
3. Gift Cards and Loyalty Programme
3.1. Gift cards which can be purchased via the Store https://4kidspoint.com (“Gift Cards”) can only be redeemed in the Seller’s online stores, unless the Gift Card states otherwise. They are activated upon order, payment and delivery of the Gift Card by e-mail.
3.2. Gift Cards and remaining balances of Gift Cards can be redeemed until the end of the third year following the year in which the Gift Card was purchased.
3.3. Gift Cards can only be redeemed before completing the ordering process; subsequent offsetting is not possible. Remaining balances are credited to the customer until the expiry date. Several Gift Cards can be redeemed in one order. Gift Cards may be combined with discounts or promotions. Gift Cards can only be used to purchase goods and not to purchase further Gift Cards.
3.4. If the value of the Gift Card is insufficient to cover the order, the difference may be paid using one of the available payment methods.
3.5. The balance of a Gift Card is neither paid out in cash nor does it bear interest.
3.6. The Gift Card is transferable. The Seller may perform with discharging effect to the respective holder who redeems the Gift Card in the Store. This does not apply if the Seller has knowledge or grossly negligent lack of knowledge of the holder’s lack of entitlement, legal incapacity or lack of authority to represent.
3.7. The Seller operates a loyalty programme. Participation is voluntary and free of charge. The conditions of participation, in particular the earning and redemption of benefits, are set out in the separate Loyalty Programme Terms available in the Store.
3.8. If the Buyer withdraws from a contract or a contract is terminated, benefits granted in connection with that order may be adjusted in accordance with the Loyalty Programme Terms. The Buyer’s statutory rights remain unaffected.
4. Prices
4.1. All prices stated are final prices including the value added tax applicable in the country of delivery. Prices are displayed in the currency selected in the Store. The prices shown in the shopping cart and at checkout at the time of the order are binding.
4.2. Shipping costs are charged in addition when goods are dispatched. They are shown in the respective offer and at https://4kidspoint.com/policies/shipping-policy.
4.3. Within the scope of certain offers and promotions, shipping costs are waived by the Seller above a certain order value, which can be found at https://4kidspoint.com/policies/shipping-policy, provided that the order value, after deduction of any returns and discounts, still exceeds the promotional threshold. If, after a return, the order value no longer exceeds the threshold, the Seller is entitled to charge the shipping costs subsequently.
4.4. Whenever the Seller announces a price reduction, it also indicates the lowest price applied to the product during the 30 days prior to the reduction.
4.5. For business customers established in another Member State of the European Union who provide a valid VAT identification number at checkout, the delivery may be invoiced as an intra-Community supply without Polish VAT (reverse charge), provided that the statutory requirements are met. The Seller verifies VAT numbers in the VIES system.
5. Delivery
5.1. The delivery time is stated in the respective product information. Goods are prepared for dispatch and shipped only after receipt of payment. Unless otherwise stated in the product description, the delivery time is up to 10 working days. Unless a different delivery address is specified, the goods are delivered to the billing address. If the Buyer wishes to receive the goods on a different date or outside regular delivery hours, the Buyer shall contact the Seller’s customer service in advance.
5.2. Goods are shipped from Poland. Deliveries are managed by Paxy Courier, ul. Boczna 8, 44-240 Żory, Poland, and carried out – depending on the country of delivery – by DPD or InPost.
5.3. If the carrier returns the goods to the Seller because delivery was not possible, the Buyer bears the costs of the unsuccessful shipment. This does not apply if the Buyer effectively exercises the right of withdrawal, is not responsible for the circumstances that made delivery impossible, or was temporarily prevented from accepting the delivery, unless the Seller had announced the delivery a reasonable time in advance.
5.4. The Seller is entitled to make partial deliveries where this is reasonable for the Buyer. For consumers this applies only if the partial delivery does not cause the consumer to lose interest in the contract as a whole. In the event of a dispute, the burden of proof lies with the Seller. Additional shipping costs for partial deliveries are only charged if expressly agreed. A partial delivery within the meaning of these Terms is the delivery of one order in several shipments.
5.5. If the Buyer is a consumer, the Seller bears the risk of accidental loss or damage during shipment, irrespective of the shipping method, unless the consumer has commissioned the carrier or forwarder without the Seller having nominated that carrier. If goods are delivered with obvious transport damage, the Buyer is asked to contact the Seller immediately at the e-mail address stated in Section 1.1. Failure to do so does not affect the consumer’s statutory rights.
5.6. If the Buyer is a business customer, the risk passes to the Buyer as soon as the Seller has handed the goods over to the commissioned logistics partner.
6. Payment
6.1. The payment methods available for the respective country are displayed at checkout. Payments are processed by payment service providers, in particular Shopify Payments, PayPal, Klarna, Apple Pay and Przelewy24 (a service of PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, Poland). If a payment method is temporarily unavailable, this is at the sole discretion of the respective payment service provider. Payment is due immediately upon conclusion of the contract. For credit card payments, the Buyer’s card is charged upon completion of the order. In the event of an unjustified chargeback for which the Buyer is responsible, the Seller may charge the bank fees actually incurred.
6.2. In the event of late payment, the statutory provisions on default apply. Interest for late payment is charged at the statutory rate; vis-à-vis business customers, at the statutory rate of interest for late payment in commercial transactions.
6.3. The Buyer is only entitled to set-off if the counterclaims arise from the same contractual relationship or have been finally established by a court, are undisputed or have been acknowledged by the Seller.
6.4. A business customer is not entitled to a right of retention unless the counterclaims arise from the same contractual relationship, or they are undisputed, finally established by a court or ready for decision.
6.5. Upon dispatch of the goods, the Buyer receives an electronic invoice at the e-mail address provided with the order. The Buyer is responsible for checking that all data entered is correct and complete before submitting the order. A business customer who wishes to receive an invoice with a VAT identification number must enter it at checkout. A subsequent correction of the invoice is only possible if the invoice data does not match the data in the order form; a subsequent change of the invoice recipient (e.g. from a private to a business buyer or vice versa) is not possible, unless mandatory law provides otherwise.
7. Right of Withdrawal for Consumers
Consumers have the following right of withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you have ordered multiple goods in one order and they are delivered separately, the withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.
To exercise the right of withdrawal, you must inform us,
GRUPA SILESIA Aleksandra Bałon, ul. A. Brody 79, 43-450 Ustroń, Poland, e-mail: info@4kidspoint.com,
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also use the withdrawal function in the Store (button “Withdraw from contract” in the footer) or the return request in your customer account (relevant order → “Request return”). If you use one of these options, we will send you an acknowledgement of receipt of your withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Please return the goods using the return label generated in the DPD return portal (https://rmp.dpdgroup.com/021/GRUPA_SILESIA); the goods are to be sent to the address shown on the return label. Please do not send goods to our registered office in Poland. If you wish to return the goods without using the DPD return portal, please contact us at info@4kidspoint.com and we will provide you with the return address.
You will have to bear the direct cost of returning the goods. If you use the DPD return label, the return shipping costs applicable to your country, as indicated on our Returns page, will be deducted from the refund.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the withdrawal information

MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)
To: GRUPA SILESIA Aleksandra Bałon, ul. A. Brody 79, 43-450 Ustroń, Poland, e-mail: info@4kidspoint.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Item number / item name:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s) (street, postcode, city, country):
E-mail address used for the order:
Bank details (IBAN, BIC, account holder) – only if required for the refund:
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
END OF THE MODEL WITHDRAWAL FORM

7.1. Please avoid damage and soiling of the goods. If possible, return the goods in their original packaging with all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure sufficient protection against transport damage. This request is not a precondition for the effective exercise of the right of withdrawal.
7.2. Exclusion or premature expiry of the right of withdrawal. The right of withdrawal does not apply to contracts for:
•    the supply of goods made to the consumer’s specifications or clearly personalised;
•    the supply of goods which are liable to deteriorate or expire rapidly;
•    the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
•    the supply of goods which, after delivery, are by their nature inseparably mixed with other items;
•    the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on market fluctuations;
•    the supply of sealed audio or video recordings or computer software which were unsealed after delivery;
•    the supply of digital content not supplied on a tangible medium if performance has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal is thereby lost.
7.3. Business customers have no statutory right of withdrawal, subject to Section 1.6.
8. Statutory Warranty and Liability
8.1. If the Buyer is a consumer, the statutory liability for lack of conformity of the goods applies (Directive (EU) 2019/771 as implemented in the applicable national law; under Polish law, the Polish Consumer Rights Act). The Seller is liable for any lack of conformity which exists at the time of delivery and becomes apparent within two years of delivery. The consumer is entitled to have the goods brought into conformity free of charge (repair or replacement) and, under the statutory conditions, to a price reduction or termination of the contract. Longer periods or further rights under the law of the consumer’s country of habitual residence remain unaffected.
8.2. The Seller takes the greatest care in preparing the offers in the Store https://4kidspoint.com. Obvious errors (e.g. typing errors) in manufacturer information, product descriptions and prices, as well as technical changes, remain reserved. The consumer’s statutory rights remain unaffected.
8.3. For contracts with business customers or legal persons under public law (this does not apply to persons referred to in Section 1.6), the following applies:
a. The Seller’s liability under the statutory warranty for defects (rękojmia, Articles 556 et seq. of the Polish Civil Code) is excluded in accordance with Article 558 § 1 of the Polish Civil Code. This does not apply if the Seller has fraudulently concealed the defect.
b. The Buyer shall inspect the goods upon delivery. Shortfalls in quantity and visible transport damage must be notified to the Seller within 4 days of delivery; otherwise the delivery is deemed approved.
c. Claims under a commercial guarantee provided by the manufacturer remain unaffected. Any support provided by the Seller in asserting such claims is voluntary and does not constitute an acknowledgement of liability.
d. The Seller’s liability for damages, irrespective of its legal basis, is limited to the gross value of the respective order. The Seller is not liable for lost profits, indirect or consequential damage, loss of data, loss of production or business interruption.
e. The exclusions and limitations set out in items a. and d. do not apply to damage caused intentionally, to damage resulting from injury to life, body or health, or to liability under mandatory product liability law.
f. The Buyer may not withhold payments on the grounds of an alleged defect or set off against such claims, unless the counterclaim is undisputed or has been finally established by a court.
8.4. If a manufacturer provides a commercial guarantee for a product, its terms are set out in the guarantee statement enclosed with the product or in the product description. A commercial guarantee does not affect the Buyer’s statutory rights.
9. Retention of Title
The goods delivered remain the property of the Seller until the purchase price has been paid in full.
10. Information for Consumers on Distance Contracts and Customer Information on Electronic Commerce
10.1. The Seller is not subject to any special codes of conduct.
10.2. The Buyer can identify input errors during the final review before submitting the order and correct them at any time before submitting the order using the editing function.
10.3. The essential characteristics of the goods and the period of validity of time-limited offers can be found in the individual product descriptions in the Store.
10.4. The language available for the conclusion of the contract is English. Mandatory national provisions on the language of consumer information remain unaffected.
10.5. The Buyer can save the contract text using the browser’s save function or print it using the browser’s print function. The contract text (consisting of the order data and these Terms) is also stored by the Seller and sent to the Buyer by e-mail after the conclusion of the contract. For security reasons, a non-registered Buyer can no longer view the order data via the internet after completion of the purchase.
10.6. Information on payment, delivery and performance can be found in the respective offer and under Shipping and Payment. The delivery period begins, in the case of payment in advance by bank transfer, on the day following the payment order and, for all other payment methods, on the day of the order. If the last day of the period falls on a Sunday or a public holiday at the place of delivery, the period ends on the next working day.
11. Final Provisions
11.1. These Terms and all contracts concluded between the Seller and the Buyer are governed by the law of the Republic of Poland, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the Buyer is a consumer, this choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country in which the consumer has their habitual residence; where those provisions are more favourable to the consumer, they shall prevail.
11.2. If the Buyer is a business customer, the court having jurisdiction over the Seller’s registered office shall have exclusive jurisdiction; the Seller is also entitled to bring an action at the Buyer’s registered office. For actions brought by or against consumers, the rules on jurisdiction of Regulation (EU) No 1215/2012 apply; in particular, consumers may also bring proceedings in the courts of the Member State in which they are domiciled.
11.3. Should individual provisions of these Terms be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the statutory provisions.
11.4. The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. In the case of cross-border disputes, consumers may obtain free advice from the European Consumer Centre (ECC-Net) in their country of residence.
11.5. The Seller may amend these Terms for valid reasons (in particular changes in the law or in the Store’s functionality). Orders placed before an amendment are governed by the version of the Terms in force at the time of the order.
12. Complaints
12.1. Contacting customer service. In the event of a complaint, please notify us via your customer account or by e-mail to info@4kidspoint.com, stating the order number and a description of the defect (photos, if possible). Complaints are handled quickly and without complications.
12.2. Returning the defective product. Depending on the product, we choose the simplest way to handle the complaint – collection by courier or a prepaid return label – at the Seller’s expense. Please do not send products without prior contact with customer service. Please, if possible:
•    hand over the product in its original packaging or other safe packaging so that it can be transported safely;
•    enclose all accessories supplied with the product (e.g. chargers, power supplies, cables);
•    enclose a detailed description of the defect.
12.3. Response to the complaint. The Seller will respond to a consumer’s complaint within 14 days of its receipt. If the Seller does not respond within this period, the complaint is deemed to be accepted.
12.4. Checking the parcel. We only offer high-quality, brand-new, originally packaged products from renowned manufacturers. When collecting your order, please check the condition of the parcel. If you notice any damage to the packaging, please have a damage report drawn up in the presence of the courier; this facilitates the handling of the complaint. This is not a precondition for your statutory rights.

PRIVACY POLICY
1. General Information
This Privacy Policy sets out the principles for the processing of personal data by the entrepreneur conducting business under the name GRUPA SILESIA Aleksandra Bałon, who operates the online store 4kidspoint (hereinafter: the “Store”).
This Privacy Policy applies to the website https://4kidspoint.com and to the processing of personal data in connection with sales within the European Union.
The Controller processes personal data in accordance with:
•    Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR);
•    the national data protection provisions applicable in the Member States of the European Union, in particular the Polish Act of 10 May 2018 on the Protection of Personal Data;
•    Directive 2002/58/EC (ePrivacy Directive) and the national provisions implementing it in the Member States (with regard to cookies), in particular the Polish Electronic Communications Law of 12 July 2024.
2. Controller
The controller of personal data is:
GRUPA SILESIA Aleksandra Bałon
ul. A. Brody 79, 43-450 Ustroń, Poland
VAT ID: PL5482585928
In matters concerning the protection of personal data, the Controller can be contacted at info@4kidspoint.com, stating “Personal data” in the subject line.
The Controller has not appointed a data protection officer, as it is not obliged to do so under Article 37 GDPR.
3. Categories of Personal Data
Depending on the purpose of processing, the Controller may process the following categories of personal data:
3.1 Identification data
•    first name and surname
3.2 Contact data
•    e-mail address
•    telephone number
•    correspondence / delivery address
3.3 Order data
•    information on ordered products
•    purchase history
•    order number
3.4 Accounting data
•    data required to issue an invoice, including the VAT identification number of business customers
•    data required under tax regulations
3.5 Technical and analytical data
•    IP address
•    browser and device data
•    cookie identifiers
•    data on activity on the website
3.6 Marketing data (after consent has been given)
•    data used for sending the newsletter
•    data used for remarketing
•    data used within Shopify Audiences
3.7 Loyalty programme data
•    data on participation in the loyalty programme, collected points and benefits
3.8 Voluntarily provided data (after consent, where required)
•    data contained in the contact form
•    data transmitted via chat (Shopify Inbox or similiar)
•    data transmitted via the review system
4. Purposes of Processing and Legal Bases
4.1 Performance of the contract of sale
Purpose: acceptance of the order, delivery, payment processing, handling of withdrawals and complaints. Legal basis: Art. 6(1)(b) GDPR (performance of a contract).
4.2 Customer account
Purpose: registration, login and management of the user account. Legal basis: Art. 6(1)(b) GDPR.
4.3 Compliance with legal obligations
Purpose: issuing invoices, keeping accounting and tax records. Legal basis: Art. 6(1)(c) GDPR.
4.4 Newsletter and marketing communication
Purpose: sending commercial information, offers and promotions. Legal basis: Art. 6(1)(a) GDPR (consent). Consent may be withdrawn at any time.
4.5 Abandoned cart
Purpose: reminder of an uncompleted order. Legal basis: Art. 6(1)(a) GDPR (consent). Abandoned cart messages are limited in time and contain the option to withdraw consent to further marketing communication (unsubscribe link).
4.6 Enquiries and chat (Shopify Inbox)
Purpose: answering enquiries submitted via the form or chat. Legal basis: Art. 6(1)(b) GDPR (where the contact concerns the conclusion or performance of a contract) and Art. 6(1)(a) GDPR (consent, insofar as data is processed for marketing purposes).
4.7 Loyalty programme
Purpose: managing participation in the loyalty programme, crediting and redeeming benefits. Legal basis: Art. 6(1)(b) GDPR.
4.8 Trusted Shops review system
Purpose: enabling the submission of a review of the purchase. Legal basis: Art. 6(1)(a) GDPR (consent).
4.9 Behavioural marketing, personalisation of advertising and conversion measurement
The Controller uses tools that make it possible to tailor advertising to users’ interests and to analyse the effectiveness of advertising campaigns, in particular:
•    Shopify Audiences
•    Shopify Network Intelligence
•    Google Ads
•    Google Enhanced Conversions
•    Meta Pixel
•    TikTok Pixel
•    Pinterest Tag
•    Microsoft Ads
Within these tools, the following may be processed: technical data (IP address, cookie identifiers), information on activity on the website, purchase data and the e-mail address in encrypted form (hash) for conversion measurement. Hashed data is processed in pseudonymised form, and the Controller transmits only the data necessary for conversion measurement and campaign optimisation. Legal basis: Art. 6(1)(a) GDPR (consent given via the cookie banner). Profiling does not produce legal effects and does not significantly affect the user’s situation.
4.10 Website traffic analysis
Purpose: analysing how the website is used and improving its functionality. Tools used: Google Analytics, Microsoft Clarity. Legal basis: Art. 6(1)(a) GDPR (consent to analytical cookies).
4.11 Establishment, exercise or defence of legal claims
Legal basis: Art. 6(1)(f) GDPR (legitimate interest of the Controller).
4.12 Order processing and operational systems
To ensure proper processing of orders, the Controller uses systems supporting sales, logistics, customer service and accounting. Data is processed to the extent necessary for executing the order, customer service and keeping accounting records. Legal basis: Art. 6(1)(b) and (c) GDPR.
4.13 Obligation to provide data
Providing the personal data necessary to execute the order is a prerequisite for concluding the contract of sale; without it, the order cannot be executed. Providing data for marketing purposes, including newsletter subscription and consent to analytical and marketing cookies, is voluntary and does not affect the possibility of making a purchase.
5. Retention Period
Personal data is not stored longer than necessary to achieve the purposes for which it was collected, taking into account the applicable legal provisions.
5.1 Data related to the performance of the contract of sale is stored for the duration of the contract and thereafter for the period necessary for the establishment, exercise or defence of claims (generally up to 6 years) and for compliance with tax and accounting obligations (generally 5 years from the end of the tax year).
5.2 Accounting data is stored for the period required by tax and accounting regulations, i.e. at least 5 years from the end of the tax year.
5.3 Data processed on the basis of consent (newsletter, marketing, remarketing, Shopify Audiences, analytical and marketing cookies, abandoned cart messages) is stored until consent is withdrawn or the purpose of processing ceases to apply.
5.4 Data processed for direct marketing on the basis of the Controller’s legitimate interest is stored until an objection is lodged.
5.5 Data related to the user account and the loyalty programme is stored for as long as the account or participation exists. After deletion, data may only be stored to the extent necessary to comply with legal obligations or to defend against claims.
5.6 Data processed within analytical and marketing systems (Google Analytics, Microsoft Clarity, Google Ads, Meta Pixel, TikTok Pixel, Pinterest Tag, Microsoft Ads) is stored in accordance with the settings of these tools, but no longer than until consent is withdrawn or the retention period set in the respective system expires.
5.7 Data submitted via the contact form or chat is stored for the period necessary to respond and for the time required for any defence against claims.
6. Recipients of Data and Processors
Personal data may be disclosed to entities cooperating with the Controller to the extent necessary to achieve the purposes of processing.
6.1 E-commerce platform and IT infrastructure
•    Shopify International Ltd. / Shopify Inc. – store platform, Shopify Email, Shopify Inbox, Shopify Audiences, Shopify Network Intelligence
•    Cloudflare Inc. – CDN services and security solutions
These entities act as processors on the basis of data processing agreements.
6.2 Operational and accounting systems
The Controller uses providers of IT systems supporting sales, logistics, customer service and accounting. These entities process data exclusively to the extent necessary for executing orders, customer service and keeping accounting records, on the basis of data processing agreements.
6.3 Payment service providers
•    Shopify Payments
•    PayPal
•    Klarna
•    Apple Pay
•    Przelewy24 (PayPro S.A.)
Payment service providers act as independent controllers in the context of payment processing.
6.4 Logistics companies
•    Paxy
•    DPD
•    InPost
These entities act as independent controllers in the context of delivery and return shipments.
6.5 Marketing, analytics and reviews
•    Google LLC (Google Ads, Google Analytics, Google Enhanced Conversions, YouTube) – https://policies.google.com/privacy
•    Meta Platforms (Meta Pixel) – https://www.facebook.com/privacy/explanation
•    Shopify Inc. – https://www.shopify.com/legal/privacy
•    TikTok Technology Limited (TikTok Pixel) – https://www.tiktok.com/legal/privacy-policy
•    Pinterest Europe Ltd. (Pinterest Tag) – https://policy.pinterest.com/privacy-policy
•    Microsoft Corporation (Microsoft Ads, Microsoft Clarity) – https://privacy.microsoft.com
•    Trusted Shops GmbH – https://www.trustedshops.com/imprint/
Depending on the service, these entities act as independent controllers or as processors on the basis of the agreements concluded. Details of their roles and responsibilities can be found in their privacy policies and terms of use. For some services, data may be transferred to third countries in accordance with Section 7.
7. Transfer of Data to Third Countries (outside the EEA)
When using the services of technology and marketing providers, personal data may be transferred to third countries, in particular to the United States of America (USA). This concerns in particular services provided by Shopify (Shopify International Ltd./Shopify Inc.), Google LLC, Meta Platforms, Microsoft Corporation, TikTok Technology Limited and Cloudflare Inc.
Data is transferred on the basis of an adequacy decision of the European Commission (EU–US Data Privacy Framework) or of standard contractual clauses (SCC) approved by the European Commission, supplemented by technical and organisational measures such as encryption of data transmission and limiting the data transferred to the necessary minimum. For providers not covered by the EU–US Data Privacy Framework, standard contractual clauses are applied. Information on the legal basis of the transfer for a specific provider can be provided on request.
8. Cookies and Consent Management
8.1 Types of cookies
a) Necessary cookies ensure the proper functioning of the website (e.g. shopping cart, login, security). They do not require the user’s consent.
b) Functional cookies store user settings (e.g. language preferences). They are only set after consent, unless they are necessary for a service expressly requested by the user.
c) Analytical cookies serve to analyse traffic and improve the website. Tools used: Google Analytics, Microsoft Clarity. They are not activated before consent is given.
d) Marketing cookies serve to personalise advertising and measure the effectiveness of campaigns. Tools used: Shopify Audiences, Shopify Network Intelligence, Google Ads, Google Enhanced Conversions, Meta Pixel, TikTok Pixel, Pinterest Tag, Microsoft Ads. They are only set after consent.
8.2 Consent management
The user can at any time give consent to selected categories of cookies, refuse consent or withdraw consent previously given via the consent management panel available on the website. Refusing consent to analytical and marketing cookies does not affect the possibility of using the Store.
Cookies and similar technologies that are not strictly necessary are used exclusively on the basis of the user’s consent. Where the national provisions of the user’s country of residence implementing the ePrivacy Directive contain additional requirements, these are observed.
9. Rights of Data Subjects
9.1 Right of access (Art. 15 GDPR) – to obtain confirmation as to whether personal data is being processed and, if so, access to the data and a copy of it.
9.2 Right to rectification (Art. 16 GDPR) – to demand the rectification of inaccurate personal data or its completion without delay.
9.3 Right to erasure (“right to be forgotten”, Art. 17 GDPR) – where one of the grounds set out in Art. 17 GDPR applies, in particular where the data is no longer necessary for the purposes for which it was collected.
9.4 Right to restriction of processing (Art. 18 GDPR) – in the cases set out in Art. 18 GDPR.
9.5 Right to data portability (Art. 20 GDPR) – to receive the data provided in a structured, commonly used and machine-readable format and to transmit it to another controller, where processing is based on consent or a contract and carried out by automated means.
9.6 Right to object (Art. 21 GDPR) – to processing based on the Controller’s legitimate interest, including processing for direct marketing purposes. In the event of an objection to direct marketing, the data will no longer be processed for this purpose.
9.7 Right to withdraw consent – where processing is based on consent, it may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal.
9.8 Right not to be subject to a decision based solely on automated processing (Art. 22 GDPR), including profiling, which produces legal effects or similarly significantly affects the user. The Controller does not make such decisions in the operation of the Store.
10. Supervisory Authority and Right to Lodge a Complaint
The user has the right to lodge a complaint with the supervisory authority of the Member State of their habitual residence, place of work or place of the alleged infringement if they consider that the processing of personal data infringes the GDPR. A list of all EU data protection supervisory authorities is available on the website of the European Data Protection Board: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.
The lead supervisory authority within the meaning of Article 56 GDPR for the Controller’s activities is:
Prezes Urzędu Ochrony Danych Osobowych (President of the Personal Data Protection Office)
ul. Stawki 2, 00-193 Warszawa, Poland
www.uodo.gov.pl
In accordance with the “one-stop-shop” principle, a supervisory authority of another Member State may also be competent in the case of cross-border processing.
11. Age Restrictions
The Store is not intended for persons under the age of 16 without the consent of their legal representative. The Controller does not knowingly process children’s data without the required consent.
12. Changes to the Privacy Policy
The Controller reserves the right to amend this Privacy Policy, in particular in the event of changes in legal provisions, in the manner of data processing, the introduction of new services, tools or technologies, or changes in the scope of business. The current version is published on the Store’s website. In the event of material changes affecting users’ rights, the Controller may additionally inform users by e-mail or by a notice on the website. Where changes require new consent, the Controller will obtain it before processing data in the new scope.
This Privacy Policy is effective from the date of its publication.
Date of last update: 17.10.2026

Refund policy

Withdrawal / Returns

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods.

How to inform us of your withdrawal

Before returning the goods, please first inform us of your withdrawal in one of the following ways. Please do not send products to our address in Poland – returns are processed exclusively via the DPD return portal described below.

1. Return via your customer account

  1. Log in to your customer account in the Store.
  2. Enter your e-mail address and click “Continue”.
  3. Open the e-mail you received and copy the six-digit verification code.
  4. Return to the Store and enter the code.
  5. Click “Request return” for the relevant order.
  6. Select the items you want to return (if the order contains several items).
  7. Select the reason for the return and, if you wish, add a message.
  8. Click “Request return” again.
  9. Our customer service will review your request (1–7 days in more complex cases). Once approved, you will receive an e-mail with further shipping instructions.

You can also use the buttons in the footer menu: “Withdraw from contract” – for customers with or without a customer account – and “Withdraw from contract – customer login” – for customers with a customer account.

2. Withdrawal by e-mail

You can also send your withdrawal by e-mail to info@4kidspoint.com. Please include the following information:

I hereby withdraw from the contract of sale concluded via the online store 4kidspoint.com.

Order details: item [e.g. Jellycat Bear 25 cm], item number [e.g. JC123456], order number, order date [e.g. 01.08.2026], date of receipt [e.g. 05.08.2026]

Customer details: first name and surname, address, e-mail address used for the order

Date and signature (only for withdrawal by post)

3. Withdrawal by post

You can also send your withdrawal by post to:
GRUPA SILESIA Aleksandra Bałon
ul. A. Brody 79
43-450 Ustroń
Poland

The content of the letter should correspond to the information listed above.

Returning the goods – DPD return portal

Returns are handled by DPD in all delivery countries. Enter your return details and generate a return label on the DPD return portal (you can change the language of the form at the bottom right). Print the label, attach it to your parcel and drop the parcel off at one of the many DPD Pickup points.

You only bear the return shipping costs, which are automatically deducted from the refund (Return shipping costs: 5.99 EUR)

For logistical reasons, we kindly ask you to return goods via the DPD system only. Parcels sent without prior notification may not be processed correctly. If you wish to return the goods in another way, please contact us at info@4kidspoint.com beforehand.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal.

We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to distance contracts for the supply of goods where:

  • the goods are made to the customer’s specifications or clearly personalised;
  • the goods are liable to deteriorate or expire rapidly;
  • sealed goods are delivered which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;
  • the goods have, after delivery, by their nature been inseparably mixed with other items;
  • alcoholic beverages are delivered whose price was agreed at the conclusion of the contract, which can only be delivered 30 days after conclusion of the contract and whose current value depends on market fluctuations;
  • audio or video recordings or computer software are delivered in a sealed package and the seal has been removed after delivery;
  • digital content not supplied on a tangible medium is delivered, if performance has begun with the consumer’s express consent and the consumer has been informed of the loss of the right of withdrawal.